Refund Policy
Last updated 10 Aug 2026
This Refund Policy describes how payments and refunds work on AlphaCoachOS. It supplements Section 5 (Payments) of our Terms of Service.
1. How billing works
A coach raises an invoice for their coaching services, and you pay it through Razorpay, our payment processor. Fees, amounts, and what they cover are set by your coach, not by us.
Billing is per-invoice, not a recurring subscription. There is no app-store subscription for AlphaCoachOS, whether through Apple or Google, so there is no app-store refund path to fall back on for a coaching payment. Every payment goes through Razorpay directly.
2. Unpaid invoices
A coach can withdraw (cancel) an invoice they raised that you have not yet paid. If you were not expecting an invoice, or believe one was raised in error, contact your coach and ask them to withdraw it before paying.
3. Requesting a refund on a paid invoice
AlphaCoachOS is the platform your coach uses to bill you, not a party to the coaching relationship (see Terms of Service Section 3). Refund decisions for a paid invoice are your coach's to make. Contact your coach first.
If a refund is agreed, it is issued through Razorpay. Our system detects a Razorpay refund automatically and updates your invoice status to reflect it. We do not hold a separate pool of funds to refund from directly.
If you cannot reach your coach, or a payment issue needs our help, contact us at vikram@seigotic.com.
4. What is not yet decided
We have not yet set a specific refund eligibility window (for example, a fixed number of days after payment) or defined circumstances that automatically qualify for a refund. Until that is decided and published here, every refund on a paid invoice is handled case by case between you, your coach, and, where needed, us.